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These terms set out how 30jill operates your account, what we expect from you, and what you can expect from us. Access to our platform and games depends on local law and is available where local law permits in eligible regions of the Philippines.
When you open and use a 30jill account, you enter into an agreement with us. These terms cover how your account is created, maintained and closed; how your activity on the platform is recorded; and the expectations we hold on both sides. Your access to games — including slots from PG Soft, CQ9, Habanero and Bigtime Gaming — and any transactions you make, including deposits via Maya or Bank Transfer, are all governed by the policies set out here. We do not fabricate rules after the fact. If a term changes, we update this page and note the effective date at the top of the relevant policy section. It is your responsibility to check this page when you return after a long absence. We keep records of your accepted terms version in your account history. Eligibility to use 30jill depends on your location and the laws that apply there. We make no claim that access is permitted in all parts of the Philippines or globally — if local law restricts online gaming where you are, those restrictions apply to you. Where you are in doubt, review the rules that apply in your region before proceeding. Nothing in these terms overrides applicable local law.
Not every rule on this page applies to every part of your interaction with 30jill. The scope below clarifies which areas fall inside these terms and which are handled separately or by third parties.
Rules on opening, logging into and closing your 30jill account fall fully inside these terms. This includes your email login, account verification steps and the session continuity behaviour your device shows after you return from a break.
Deposits and withdrawals you initiate through Maya or Bank Transfer are covered here to the extent that 30jill records and processes the instruction. The payment network itself — Maya's own service, your bank — operates under its own separate terms.
Game content delivered by PG Soft, CQ9, Habanero and Bigtime Gaming is governed by those studios' own licensing conditions. Our terms cover how we present that content in the lobby and how we handle any account dispute that arises from it.
Links from our platform to external services, payment processors or other websites are outside the scope of this policy. We do not speak for those services and cannot be held responsible for how they handle your data or your funds.
You have clear, practical options available to you at every stage of your 30jill account life. You are not locked out of your own records. After login, your account dashboard shows transaction history, accepted terms versions and any notes attached to your account — all visible without contacting support. If something looks wrong, you can flag it directly from within the account page using the correction request field. For questions that go beyond self-service — such as a data review request or a dispute about a recorded transaction — our support path is available through the contact options listed on this page. We aim to respond to formal policy-related requests through the channel you used to submit them. Account changes, including corrections to personal details you registered with us, must be verified before they take effect; the account settings page shows the steps and documents required.
Your full transaction and session history is visible in the account dashboard after login. No support request is needed to access it — the log is maintained and updated each time you complete an action on the platform.
If your registered name, contact number or email address needs updating, open account settings and follow the verification steps shown there. Changes take effect once the required confirmation is completed.
If you need clarification on any part of these terms, send your question through the support contact path below. Include your account reference so we can locate your records quickly and give you a relevant, specific answer.
For a recorded transaction or account decision you believe is incorrect, submit a dispute request with the date and amount involved. We review the account log and respond with findings through the same channel.
If these terms raise a question you cannot answer from your account dashboard, here are the three ways to reach us. Choose the channel that fits your situation — a simple correction request is fastest through live chat, while a formal data or dispute matter is better submitted by email so we have a written record.
Open the chat icon from any page while logged in. For policy questions, describe the section or action in question so our team can pull the relevant account record without back-and-forth.
For formal requests — data review, account dispute, terms clarification — email us with your account reference, the date of the action and a clear description. Email creates a written trail for both sides.
The help section inside your account lists common policy questions with direct answers tied to your account type. Check here first before submitting a request; many corrections can be made without waiting for a response.
Our approach to your data and account security follows the practices set out below. Each area has a clear owner and a clear process — nothing here is vague policy language without a practical step attached to it.
We collect the information you provide at registration and the activity logs generated by your session. We do not sell your personal data to third parties. The data is used to operate your account, process your Maya or Bank Transfer transactions and respond to your support requests.
30jill uses session cookies to keep you logged in across pages and to remember your lobby position when you return. You can review and adjust your cookie preferences from the settings link in your browser. Blocking all cookies may affect how your session behaves.
Your login credentials are stored using standard encryption practices. We do not display your password in plain text anywhere in the account dashboard. If you believe your account has been accessed without your knowledge, contact us immediately through live chat or email.
We keep your account records for as long as required to meet legal obligations and resolve any open disputes. If you close your account, your transaction history is retained for the legally required period. You can request a copy of your data or ask about our retention schedule through the email support path.
These are the questions we hear most often when someone reads through this page. If your question is not covered here, the email support path is the right place to ask.
Yes, to the extent that 30jill records and processes your instruction. The record of your deposit or withdrawal request sits in your account dashboard. The Maya network itself operates under its own separate service terms, which are outside our policy.
Yes. Your account dashboard logs the version of the terms that was active when you registered and any updated version you accepted after a policy change. Open the account settings page after login to view this record without contacting support.
Open account settings after login and follow the correction steps shown there. Most changes require a verification step — the page will tell you exactly which documents or confirmations are needed. Changes take effect once that step is complete.
Your transaction history and account records are retained for the period required by applicable law, even after account closure. You can request a copy of the data we hold or ask about the specific retention period through our email support channel.
Access depends on local law and is available only where local law permits. We do not claim that the platform is accessible everywhere in the Philippines or in all jurisdictions. If you are unsure whether access is permitted where you are, review the rules that apply in your area before proceeding.
Submit a dispute request by email, including your account reference, the date and amount of the transaction in question and a clear description of what you believe is incorrect. We review the account log and respond through the same channel with our findings.