30jill Privacy Policy: What We Collect and How We Use It
This Privacy Policy explains how 30jill handles the personal information you provide when you create an account, make a transaction, or reach out for support — and what choices you have over that data. Access and eligibility depend on local law and are available only where permitted in your region.
Account data handled with care
Maya and Bank Transfer context covered
Your access and correction rights explained
Philippines-eligible regions only
POLICY SCOPE DETAILS
What This Policy Covers at 30jill
When you open an account with us, we collect the information you enter during registration — your name, contact details, and the payment method you link, such as Maya or Bank Transfer. We also collect data generated by your activity: login timestamps, session records, and transaction references tied to your account wallet. This information is used to verify your identity, process your transactions, and respond to account support requests. We do not sell your personal data to third parties for marketing purposes. Where we share data — for example, with payment processors handling your Maya deposit or Bank Transfer — it is limited to what is necessary for that specific transaction to complete. Any third-party service that handles your data on our behalf is bound by data-handling terms consistent with this policy. We retain account records for as long as your account is active and for a period after closure as required by applicable rules in eligible regions. You can request a copy of your records or ask us to correct inaccurate details at any time through the support channels listed on this page. Availability of this service depends on local law and the region where your account was opened.
Maya
Bank Transfer
Account wallet records
Philippines-eligible access
INSIDE VERSUS OUTSIDE
Where This Privacy Policy Applies
Not every interaction on 30jill falls under the same data rules. Here is a clear breakdown of what sits inside this policy and what falls outside it, so you know exactly where your information is protected by our terms and where a third party's own rules take over.
Account Access
Your login credentials, session data and account preferences are covered in full by this policy. We hold those records, and you can request access or correction through our support team at any time your account is active.
Transactions
Payment records tied to Maya or Bank Transfer transactions processed through our platform are covered here. Once a payment leaves our system and enters a third-party processor's network, that processor's own privacy terms apply to how they handle it.
Site Content
Your browsing behaviour on 30jill — pages visited, game categories opened, device type — is collected via cookies and session tracking. This data helps us keep account continuity working across devices. You can manage cookie preferences in your browser settings.
Third-Party Services
Links or services operated outside 30jill — including external payment portals or game content delivered by studios — are not covered by this policy. We encourage you to read the privacy terms of any third-party service you connect with separately.
YOUR ACCOUNT CHOICES
Practical Rights You Hold Under This Policy
You have several concrete actions available to you under this policy, and we make it straightforward to use them. Want to see what data we hold? Send a data access request through the support form and we will pull your account records for review. Found something wrong — a misspelled name, an outdated contact number? You can correct account details directly in your profile settings after login, or ask our support team to make the change if the field is locked. If you want to raise a concern about how your data has been handled, our dedicated policy contact path is listed in the support section below. We aim to respond to all data-related requests within a reasonable period; the exact timeline depends on the complexity of the request and the requirements that apply in your eligible region. Account closure requests are also handled through support — closing your account does not erase all records immediately, as retention rules in applicable regions may require us to hold certain data for a set period after closure.
Review Your Records
Submit a data access request through the support form. We will compile the account records we hold and share them with you through a secure channel.
Correct Account Details
Update your name, contact number or linked payment details in your account profile after login. For locked fields, contact our support team directly with the correction you need.
Raise a Data Concern
If you believe your data has been handled incorrectly, use the dedicated policy contact path in the support section below. We treat all data concerns as priority tickets.
Request Account Closure
Account closure requests are processed through our support team. Certain records may be retained after closure as required by rules applicable in your eligible region — we will explain the retention period at the time of your request.
REACH US DIRECTLY
How to Contact Us About This Policy
Have a question about your data or want to act on one of your rights under this policy? These are the three ways to reach us. Use the channel that fits your situation — routine account corrections go through live chat fastest, while formal data requests and policy concerns are better handled by email so there is a written record.
Email Support
Send your data access, correction or policy concern to our support email address listed in your account dashboard after login. Email gives you a written record of your request and our response.
Live Chat
Open the live chat widget from any page on 30jill when you are logged in. Live chat is the quickest route for straightforward account questions, including updating a contact number or checking a transaction reference.
Support Form
Use the in-account support form to submit a structured data request — access, correction or closure. The form routes your ticket to the right team and generates a reference number you can follow up on.
HOW WE HANDLE DATA
Data Handling and Account Security at 30jill
We apply data handling practices designed to keep your information accurate, accessible only to you, and held only for as long as necessary. Account security, retention schedules and cookie controls are all part of how this policy works in practice — not just on paper.
Cookies and Session Tracking
We use cookies to maintain your session across devices, so your account state is preserved whether you switch from mobile to desktop mid-session. You can adjust cookie behaviour in your browser, though some account functions may be affected by doing so.
Account Security
Access to your personal data within our systems is restricted to authorised staff and processes. Your account credentials are stored in a hashed format. If you suspect unauthorised access, change your password immediately and contact support.
Data Retention
We keep your account records active while your account is open. After closure, certain data is retained for a period required by the rules applicable in your eligible region. Once that period passes, data is deleted or anonymised in line with our internal retention schedule.
Policy Updates
When we update this policy in a material way, we will notify you through your registered contact details or via an in-account notice before the changes take effect. The current version of this policy is always available at 30jill/privacy-policy/.
POLICY QUESTIONS ANSWERED
Privacy Policy: Common Questions from Account Holders
Here are the questions we receive most often about how we handle your data, what rights you hold, and how to act on them. If your question is not here, reach us through the support channels above.
What personal data does 30jill collect when I open an account?
We collect the details you enter at registration — name, contact information and your preferred payment method, such as Maya or Bank Transfer. We also collect session data, login records and transaction references generated while your account is active. This data is used to verify your identity and process account requests.
Can I see all the data 30jill holds about me?
Yes. Submit a data access request through the support form in your account or by emailing our support team. We will compile your records and share them with you through a secure channel. The reference number from your form submission lets you follow up on the status of your request.
How do I correct wrong information on my account?
You can update many details — such as your contact number or linked payment method — directly in your account profile after login. For fields that are locked for security reasons, contact our support team with the correction you need and we will process the change on your behalf.
Does 30jill share my data with third parties?
We share data only when necessary to complete a specific process — for example, passing payment details to the processor handling your Maya deposit or Bank Transfer. We do not sell personal data for marketing. Any third party that handles your data on our behalf operates under data-handling terms consistent with this policy.
How long does 30jill keep my account data after I close my account?
Certain records are retained after account closure for a period required by rules applicable in your eligible region. We will tell you the specific retention period at the time you request closure. Once that period passes, the data is deleted or anonymised in line with our internal schedule.
How do I raise a concern about how my data has been handled?
Send your concern to our support email or use the support form in your account — both are listed in the support section of this page. We treat all data concerns as priority tickets and will respond with our findings and any corrective action taken. A written channel is preferable so both sides have a record.
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